Return and refund policy

RETURN & REFUND POLICY

Last updated: November 6, 2026

This Return & Refund Policy explains the procedures and conditions for returning clothing, denim, jackets, shirts, outerwear, and accessories purchased through:

https://therealmcsoys.com/

1. Return Period

We offer a 30-day voluntary return period for eligible merchandise, beginning on the date the order is delivered.

Customers must contact us within 30 calendar days of delivery to request a return.

Additional statutory consumer rights may apply beyond this period.

2. General Return Conditions

For standard change-of-mind returns, merchandise should generally be:

In substantially the same condition as received;
Unworn and unused, except for reasonable inspection and fitting;
Free from damage caused after delivery;
Returned with original tags and labels, where applicable;
Accompanied by original packaging where reasonably possible; and
Accompanied by proof of purchase or an order number.

These conditions do not restrict statutory remedies for defective, damaged, or materially misdescribed merchandise.

3. Clothing and Apparel Returns

Customers may try on clothing to evaluate size and fit.

For ordinary change-of-mind returns, garments should not have been:

Worn for extended use;
Washed or dry-cleaned;
Altered or modified;
Stained or damaged after delivery; or
Returned with excessive signs of use.

Original tags should remain attached where reasonably applicable.

Reasonable inspection or indoor fitting does not automatically disqualify an item from return.

4. Denim and Jeans Returns

Eligible denim products and jeans may be returned within the standard return period.

For change-of-mind returns, denim garments should not have been washed, hemmed, permanently altered, or worn for extended use.

Customers should carefully review available waist measurements, inseam measurements, fit descriptions, and sizing information before placing an order.

5. Jackets and Outerwear Returns

Eligible jackets, coats, leather garments, and other outerwear may be returned within the standard return period.

For ordinary change-of-mind returns, products should be in substantially the same condition as received.

Please include supplied accessories, tags, and original packaging where reasonably possible.

6. Accessories Returns

Eligible accessories, including belts, hats, bags, wallets, socks, and other fashion accessories, may be returned within the standard return period.

Items should be unused and in substantially the same condition as received, allowing for reasonable inspection.

Certain hygiene-sensitive products may be excluded from voluntary change-of-mind returns after opening or use where permitted by law and clearly disclosed before purchase.

7. Non-Returnable Items

Certain merchandise may be excluded from voluntary change-of-mind returns where permitted by law and clearly disclosed before purchase.

Examples may include:

Personalized or customized merchandise;
Certain hygiene-sensitive products after opening or use; and
Items specifically identified as non-returnable where lawful.

A discounted or promotional price alone does not remove statutory consumer rights.

8. How to Start a Return

To request a return, contact our customer service team:

Email: hallo@therealmcsoys.com

Please include:

Your order number;
The product name;
The reason for the return;
The email address used during checkout; and
Relevant photographs where reasonably available.

Our customer service team will review your request and provide the applicable return instructions.

Please do not send merchandise to our published business contact address unless our customer service team specifically provides that address as the authorized return destination.

9. Return Shipping Costs

Change-of-Mind Returns

For standard change-of-mind returns, including situations involving an incorrect size selection or a change in preference, customers are generally responsible for return shipping costs unless otherwise stated or required by law.

The applicable return arrangements will be communicated before the return is sent.

We do not charge an additional standard restocking fee for approved eligible returns.

Defective, Damaged, or Incorrect Merchandise

If merchandise is confirmed to be defective, damaged during delivery, materially misdescribed, or incorrectly supplied due to our fulfillment process, we will provide an appropriate remedy.

Where we are responsible for the issue, we will cover reasonable required return shipping costs in accordance with applicable law.

10. Damaged, Defective, or Incorrect Items

If you receive clothing or accessories that are damaged, defective, incomplete, or different from your order, contact us promptly.

Please provide:

Your order number;
A description of the issue;
Photographs or video where reasonably available; and
Relevant product information.

Depending on the circumstances and applicable law, an appropriate resolution may include a replacement, refund, or another legally required remedy.

11. Exchanges

Customers may request an exchange for another available size, color, or product.

Exchange availability depends on current inventory.

If a direct exchange is unavailable, an eligible return may be processed for a refund so that a new order can be placed.

Any applicable shipping responsibility will be explained before the exchange is arranged.

12. Return Inspection

Once an authorized return reaches the designated return facility, the merchandise may be inspected to confirm:

Product identity;
Clothing condition;
Signs of use or damage;
Included accessories;
Original packaging, where applicable; and
Return eligibility.

Reasonable inspection is permitted, and mandatory remedies for defective merchandise remain unaffected.

13. Refund Processing Time

Once an eligible return is received and approved, refunds are normally issued to the original payment method within 10 business days of approval.

Where applicable law requires an earlier refund, the statutory deadline will apply.

Banks, card issuers, and payment providers may require additional time to post the funds.

14. Original Shipping Charges

Refund eligibility for original shipping charges depends on the reason for the return and applicable law.

If standard shipping was free, no separate standard outbound shipping charge will have been collected.

15. Lost Shipments

If a shipment is confirmed lost in transit or cannot be delivered, we will review the matter and provide an appropriate replacement or refund in accordance with applicable law.

16. Refused or Unclaimed Shipments

If a parcel is refused, unclaimed, or returned because of an incorrect address or unpaid customs fees, refund eligibility and any lawful deductions will be reviewed according to the circumstances and applicable law.