Shipping policy

SHIPPING POLICY

Last updated: November 6, 2026

This Shipping Policy explains shipping availability, charges, order processing, tracking, delivery times, customs, and delivery-related procedures for orders placed through:

https://therealmcsoys.com/

1. Shipping Destinations

We offer shipping to destinations currently supported by our shipping network.

Available countries, regions, and shipping methods are displayed during checkout.

Shipping availability may depend on:

Destination country or region;
ZIP code or postal code;
Product availability;
Carrier service coverage;
Package restrictions; and
Applicable customs or transportation regulations.

Please enter your complete delivery address during checkout to confirm whether a valid shipping option is available.

If a destination cannot be selected during checkout, shipping to that location is currently unavailable.

We do not guarantee delivery to every country, territory, or remote area.

2. Shipping Charges

Available shipping methods and applicable charges are displayed during checkout before payment is completed.

If free standard shipping or an optional paid delivery service is available, its conditions and charges will be displayed before purchase.

Customers can review the complete order total before confirming payment.

We do not intentionally add undisclosed shipping or handling charges after an order has been accepted.

International Orders

International shipments may be subject to customs duties, import VAT, customs clearance fees, or other government-imposed charges.

Unless expressly included or collected at checkout, these charges may be payable by the recipient according to applicable local law.

3. Order Processing Time

Normal processing time: 1–3 business days.

Business days are Monday through Friday, excluding applicable public holidays.

Processing normally begins after successful payment authorization and any necessary order verification.

The processing procedure may include:

Order verification;
Product availability confirmation;
Product preparation;
Packaging; and
Transfer to the shipping carrier.

Orders submitted during weekends or public holidays normally begin processing on the next business day.

Processing time is separate from carrier transit time.

4. Estimated Transit and Total Delivery Time

Our estimated standard delivery timeframe is:

Delivery Stage	Estimated Time
Order processing	1–3 business days
Transit after dispatch	7–15 business days
Total estimated delivery	8–18 business days

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier services, customs inspections, severe weather, public holidays, or transportation interruptions.

5. Fulfillment and Shipping Origin

Orders may be prepared through different fulfillment or distribution locations depending on inventory availability, product type, and delivery destination.

A shipment may originate from a location different from our published business contact address.

The fulfillment location does not change the shipping charges or delivery terms communicated during checkout.

6. Order Confirmation

After an order is successfully submitted, customers will normally receive an order confirmation email.

Please review:

Products ordered;
Order number;
Delivery address; and
Payment details.

If you notice an error, contact us as soon as possible.

Email: hallo@therealmcsoys.com

7. Dispatch and Tracking

After an order is dispatched, we normally send a shipping confirmation email.

Where tracking is available, the email will include a tracking number or tracking link.

The carrier may require approximately 24–48 hours after dispatch to display the first tracking update.

International tracking may temporarily pause while a parcel is transferred between transportation facilities or undergoes customs processing.

8. Multiple Shipments

Orders containing multiple products may occasionally be shipped in separate parcels.

This may occur because of inventory availability, packaging requirements, or different fulfillment locations.

Separate parcels may arrive on different dates.

Customers will not be charged additional standard shipping fees solely because an accepted order is divided into separate parcels.

9. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

Recipient name;
Street address;
Apartment or unit number, where applicable;
City;
State or region;
ZIP or postal code;
Country; and
Contact information.

If you notice an error, contact hallo@therealmcsoys.com immediately.

We will make reasonable efforts to correct delivery information before dispatch, but changes cannot be guaranteed after fulfillment or shipment has begun.

10. Customs and Import Requirements

International shipments may be subject to customs inspection and clearance.

Applicable import duties, VAT, customs clearance fees, and other government-imposed charges may be payable by the recipient unless expressly included or collected at checkout.

These charges are separate from standard store shipping fees.

Customs procedures may also cause delivery delays.

11. Shipping Delays

Before Dispatch

If an order cannot be dispatched within the expected processing period, we will provide notice and an updated estimate where possible.

Where required by applicable law, customers will be provided with appropriate cancellation and refund options.

After Dispatch

If a dispatched parcel exceeds its estimated delivery timeframe, please review the tracking information and contact our customer support team.

We will review the available shipment information and contact the carrier where appropriate.

12. Lost or Missing Packages

If a shipment appears to be lost in transit, contact:

hallo@therealmcsoys.com

Please provide your order number and tracking information.

We will investigate the shipment and provide an appropriate replacement or refund where the parcel is confirmed lost or cannot be delivered, in accordance with applicable law.

If tracking indicates that a parcel has been delivered but you cannot locate it: